Job Description

IT Help Desk Technician

You wanna work where you can make a difference, learn something new every day, and solve puzzles for a living! You'd be perfect for our IT Help Desk Technician position!

Your Role:

As IT Help Desk Technician, you'll:

• Onboarding new team members. You'll help make first days feel a little less overwhelming! From setting up equipment and accounts to making sure new employees know how to get help, you'll play a big part in giving them a smooth start.
• Set up, replace, and assist with mobile devices. You'll be like our mobile device first responder! We've got tons of employees throughout Charlotte, NC and Greenville, SC helping families with their homes, and they need their phones to do their jobs. Sometimes, they experience routine problems that are easy to fix, other times, you might face a tricky problem that takes some resourcefulness. It'll keep you on your toes!
• Help people with desk moves, setups, and hardware swaps. When employees move desks or need new equipment, you'll be the one to make sure everything's working great so they can do their best work! You'll determine if different setups will work (or sort out how to get the best solution possible).
• Document processes and create training materials. You'll break technical things down in a way that anyone can understand!

Perks of the Job

• This position is the entry point into Morris-Jenkins IT! There's tons of room to grow, learn new things, and take on new responsibilities as you go.
• No two days will be the same, but this job comes with consistency.
• Work with people and have a measurable impact! When you're good at what you do, you'll be noticed and recognized. And people truly will count on your help so they can do their jobs!
• You'll work in-office Monday-Friday 7AM-4PM
• Paid time off, including 8 paid holidays
• You'll make $45-$50k to start!

Morris-Jenkins has been voted Top Workplace USA and Top Workplace Charlotte time and time again! Check out our awards here: Working at Morris-Jenkins Heating, Air, Plumbing, and Electrical | Top Workplaces

You love being the hero who helps people with their devices, and you want a job that lets you do something that matters. Apply now!

Qualifications

The Super-Fun HR Stuff

Required Skills and Experience

• At least one (1) year of general customer service experience in a technology-oriented environment
• Hands-on experience supporting smartphones and tablets.
• Strong troubleshooting and problem-solving abilities
• Ability to manage multiple tasks, prioritize work, and meet deadlines
• Clear written and verbal communication skills in English
• Ability to communicate effectively with users of varying technical skill levels
• Commitment to company values and confidentiality requirements

Preferred Skills and Experience

• Additional experience in IT support or helpdesk roles
• Familiar with mobile device management platforms (Samsung Knox, Intune)
• Experience or interest in taking on lead or supervisory responsibilities
• Industry Certification (Microsoft, CompTIA, or similar.)
• Strong organizational skills with the ability to multi-task and prioritize between enterprise initiatives and routine IT operations, with great attention to detail, uncompromised quality, and a sense of urgency
• Experience managing IT projects or process improvements
• Strong organizational skills with attention to detail and a sense of urgency

Morris-Jenkins is located in Charlotte, North Carolina. We proudly serve the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina).

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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