Job Description

IT Service Desk Technician Level 2 (MSP)

We are a national MSP with a growing presence in New York City. We believe that we will provide our clients with the best service by putting our employees first. This is a full-time, permanent, W2 position paying up to $75k with full benefits, hybrid WFH schedule, certification reimbursement, $1,000 stipend for home office, unlimited PTO, 401(k), Maternity/Paternity leave, and clear paths for internal promotions.

We are currently seeking IT Service Desk Technician Level 2 (MSP) with previous MSP experience. The IT Service Desk Technician Level 2 (MSP) should be comfortable supporting clients in Windows and Mac environments. Key technologies you will use as a IT Service Desk Technician Level 2 (MSP) are, but limited to; Active Directory, Microsoft 365, Google Workspaces, Mac OS, JAMF, VMware, Citrix, Meraki, Mimecast, and Azure.

IT Service Desk Technician Level 2 (MSP) Day to Day:

• Help people having problems with their Mac, PC, or smartphone, network, server, or virtual environment – on the phone, by email, and in person.
• Help coworkers with challenges that require some extra brains
• Be available to help with issues onsite
• Setup new Macs, PCs, and smartphones. Perform software installs and upgrades
• Work on projects like server deployments, network setups, and VoIP migrations
• Help people sort out issues with email and web hosting
• Work with a multitude of environments including Windows/MacOS, Windows server infrastructure, Citrix Xendesktop and XenApp, VMware, Microsoft Azure, and Google Workspace.
• Work with Cloud applications such as Mimecast, M365, DUO, OneLogin, Dropbox, SharePoint, and various VOIP solutions.
• Previous MSP experience is REQUIRED.

IT Service Desk Technician Level 2 (MSP) Benefits:

• Health, Dental, and Vision Insurance
• Partial WFH (2-4 days at home per week, depending on client needs)
• Short/Long Term Disability
• Life, Critical Illness, and Accident Insurance
• Maternity and Paternity Leave
• Unlimited PTO
• 401(k) with automatic company investment (no employee contribution needed, but the option is available)
• $1,000 for Home Office needs
• Certification Reimbursement
• Clear paths for promotions

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