Job Description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune MagazineDHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Start YOUR career with DHL today…We have an immediate career opportunity for a qualified Manager, Gateway Clearance with a U.S. Customs Broker License. This role ensures compliance with Customs and Participating Government Agencies while ensuring there is efficiency in the day to day roles of our Clearance Agents. DHL Express believes we can connect people to improve their lives through global commerce. That belief happens with our motivated people, delivering great service quality with our goal of loyal customers. The Customs Clearance Manager is a key element of our vision and our direction. Reporting to the Senior Clearance Manager, this position is responsible for providing leadership while ensuring efficient production and stability in ever-changing environments. The Clearance Manager is able to excel in day to day coaching, motivation and direction to our teams.Key Responsibilities:Provide expert advice to both internal and external customersEnsure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulationsActively seek out, develop and implement process improvement opportunities for the businessEnsures all policies and procedures are consistently administeredAssigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Responsible for meeting key performance indicators and targetsManages a large number of service, production, or support employees via subordinate supervisors or a team of exempt professional individual contributors and applicable staff in Associate rolesEnsures performance planning, coaching, and evaluation occurs per policySkills & Qualifications:U.S. Customs Broker License required.Typically requires BS/BA and 3-5 years of experience in Customs Clearance/International Trade in a supervisory or management roleDemonstrated success in leading, supervising, managing, motivating and developing staffAbility to plan, organize and manage multiple tasks and set prioritiesAbility to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationshipsAbility to communicate and interact effectively with people from multi-functional and diverse backgroundsGeneral Knowledge in U.S. Customs and International trade with a basic understanding of Customs valuation, classification, compliance/audit and trade programsAbility to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from management, employees and customersProficiency in Excel, Word and Power PointThis position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.Anticipated Schedule: Tuesday - Saturday, 9 a.m. - 6 p.m.Employee Benefits & IncentivesDHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:Competitive PayBonus/Incentive ProgramsRetirement Savings – 401K with company matchMedical, Dental, Vision, well-being programsTuition ReimbursementGenerous Paid Time Off – Starting at 4 Weeks (PT/FT)Paid LeaveEmployee Discount ProgramEmployee Assistance & Work Life ProgramOutstanding training opportunitiesDHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Job SummaryJob number: AV-356783

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