Job Description

Payroll Specialist

Are you looking for a place where you can bring your skills?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

The Payroll Specialist supports accurate and timely payroll processing, reporting, and related administrative tasks for the organization. This role partners with internal teams to resolve payroll questions, maintain records, support compliance activities, and assist with payroll accounting processes. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced team environment.

Bring your experience and be empowered to innovate.

As a Payroll Specialist on the People Services team, a typical day for you will include:

• Process payroll records accurately and on time across multiple states, including new hires, terminations, adjustments, deductions, 401(k) contributions, and applicable payroll tax, wage and hour, and jurisdictional requirements.
• Partner with supervisors and internal teams to confirm accurate timekeeping, pay reporting, and payroll-related information.
• Prepare, process, and distribute payroll checks, including manual checks and payroll adjustments as needed.
• Process weekly Davis-Bacon payroll for an average of 10 to 15 jobs, including filing required documentation with contractors for DOL reporting.
• Prepare payroll, billing, bonus, and accounting reports on a recurring and as-needed basis.
• Support month-end payroll and benefits accounting, including journal entries, general ledger activity, trial balance reconciliations, and cost allocations.
• Maintain payroll processing records and support internal and external audit, control, and evidence requests, including 401(k), payroll, tax, and compliance documentation.
• Support payroll-related activities tied to organizational changes, acquisitions, integrations, job changes, pay changes, and associate transitions.
• Manage payroll communications by monitoring the shared payroll inbox, responding timely, and escalating or rerouting issues as needed.
• Support payroll compliance and administration tasks, including garnishments, direct deposit corrections, pay card tasks, and other duties as assigned.
• Receive and process incoming payroll mail and coordinate internal mail transfers to the appropriate team or department.

Bring your skills and be inspired to achieve success.

Required Qualifications:

• High School Diploma (or equivalent) with 3+ years of payroll experience; equivalent combinations considered.
• Multi-state payroll and taxes, confidential data handling, and discrepancy research/resolution.
• Proficiency in MS Office (advanced Excel with pivot tables/VLOOKUP) and working knowledge of HRIS, payroll, or timekeeping systems.
• Strong organizational, communication, and problem-solving skills with high attention to detail and ability to manage competing deadlines.
• Independent worker, team player, and customer service-focused with a continuous improvement drive.

Preferred Qualifications:

• Bachelor's Degree in HR, Business Management, Accounting, or a related field
• FPC, CPP, or related certification
• Workday Payroll experience
• Proven experience with 2+ years of accounting-related responsibilities
• Experience with payroll reconciliations, journal entries, or general ledger support
• Experience supporting payroll audits, 401(k) audits, or benefits-related reporting
• Experience working in a shared services or high-volume payroll environment

Work Environment & Schedule:

• Full-time, Monday–Friday, 8:00 AM–5:00 PM CT.
• Hybrid work model
• Office locations: 1010 N University Parks Drive, Waco, TX.
• Competitive Pay: Commensurate with experience.
• Benefits: Comprehensive benefits offerings available through Neighborly.
• Financial Benefits: Equity and bonus opportunities.

Physical Requirements:

The physical demands described here are representative of those required to successfully perform the essential functions of this role. The Associate must be able to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers. This role also requires the ability to lift and move equipment, supplies, and materials, including items weighing up to 25 pounds.

The Associate is exposed to typical office working conditions. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. These statements are intended to describe the general nature and level of work performed and are not an exhaustive list of all responsibilities. We reserve the right to modify this job description at any time.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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