Wayfair is seeking a Customer Service Manager to lead a team of 8–16 specialists across experience levels, handling post-order issues and ensuring customer satisfaction. You will train, coach, and conduct performance reviews while collaborating with HR and senior leadership to resolve staff matters. You will interview applicants and supervise escalation handling with professionalism, supporting Wayfair's commitment to excellent customer experience from a remote US location. #J-18808-Ljbffr
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